FaqS
FREQUENTLY asked questions
WHAT AREAS DO YOU SERVE?
Chef Jada is located in Charlotte, NC. However, she serves all areas within the United States for a traveling fee starting at $150.00
CAN I CHOOSE FROM A MENU?
Chef Jada prides herself on her versatility, clients are encouraged to challenge the Chef with ideas of foods they would love her to make for their special occasion. However, the Chef can make recommendations based on a privatized menu for the client.
HOW CAN I BOOK FOR CATERING OR PRIVATE DINING?
Glad you asked! Details on steps to take can be found on the home page!
IS IT OKAY IF I WATCH OR HELP?
While Chef Jada appreciates our clients wanting to be involved, the Chef has a specific style of producing dishes and an amazing experience for her clients. When distracted, this can impact the accuracy, quality, etc. of the client’s dish. It is recommended that the Chef is uninterrupted while preparing food so that she can produce safe, delicious, and quality meals. She will be happy to discuss any of your concerns, questions, etc. before or after your catering/dining experience.
HOW FAR IN ADVANCE SHOULD I BOOK A SERVICE?
Chef Jada typically does not accept bookings the week of an event. Bookings are based on availability and ability to produce a quality experience. Accepting bookings within the week are at the discretion of the Chef and will have a fee associated with acceptance. It is recommended to book 3-4 weeks prior to your event to allow time for a proper consultation, Chef’s preparation, and travel if required.
HOW MUCH IS IT FOR CATERING AND/OR PRIVATE DINING?
Minimums are outlined under the “Book Online” page. Pricing varies dependent upon the type of event, the number of guests, menu selected, venue, etc. Please go through the “Request a Consultation” to get the most accurate pricing for your event.
DO YOU SELL PLATES?
No. Chef Jada’s primary focuses are catering and private dining.
WHERE CAN I FIND YOUR RECIPES?
Select recipes will be available for sell on the website. Announcements will be made accordingly.
WHAT IS YOUR CANCELLATION/REFUND POLICY?
Clients are afforded 10 days prior to the date of their event to cancel services. If for any reason the client is not able to pay agreed upon charge on the date outlined in the agreement this will result in an automatic cancellation and the client will be removed from the Chef’s calendar.
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Please Note: The Chef is willing to work with clients when there is a line of communication. The Chef must be notified via email within 24 hours of the missed payment for event to be reviewed and retained on the calendar (discretion of the chef). Please review the “Procedures & Policies” page for additional information.
ClIent sERVICE AGREEMENT
Thank you for selecting Jada Jo’s Kitchen for your Catering/Private Dining experience. Chef Jada’s goal is to provide her clients with delicious food and an exceptional experience. If you are reviewing this agreement, together, we have completed a consultation or communicated in order to assess your needs as well as preferences. Dietary restrictions have been discussed as well as any food allergies.
Jada Jo’s kitchen is a professional catering and private dining experience service owned and operated by Chef Jada Johnson with respect to all parties involved this business policy statement is furnished to clients, so they are aware of how this business operates.
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​She spends a lot of time and energy planning, researching, communicating and executing these food services. Please be aware by using this website and booking any service or purchasing any products with Jada Jo’s Kitchen you are agreeing to their terms of service. She does not offer any refunds for products purchased. If you have any questions, please inquire before your payment is submitted.
Booking Services
Your service date(s) are booked on the Chef’s calendar when 50% payment is received, and funds have cleared. It is recommended to book services and complete your consultation 3-4 weeks prior to actual event date to secure your preferred date. A surcharge may be applicable on bank and public holidays. This will be discussed with you if you request such a date.
Changes / Cancellations
Jada Jo’s Kitchen requires 10 days advance notification of any change in service dates, number of guests, venue, menu, etc. or cancellations of your event in its entirety.
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Its with regret that you’re informed that Chef Jada cannot offer any refund if you cancel less than 10 days in advance of the booked appointment. In some instances, the Chef may be able to change the date (as long as the time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed. You may wish to consider taking out suitable insurance to cover cancellations beyond your control.
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Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. The Chef will do her best to notify you as soon as possible and arrange a different chef, however, in the event that she must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. Regrettably, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking. Delays may result in a percentage being reimbursed to the client for any inconveniences—this is subject to the discretion of the Chef.
Fees
Chef Jada spends a tremendous amount of time prepping for events to provide an exceptional experience to all clients. If the client requires a traveling service, they will be subjecting to a traveling fee starting at $150.00. Clients should be made aware that the fee various based on the location and duration of their event.
Fee-plus System
Chef Jada work on a fee-plus system, meaning anything outside the scope of agreement there will be a fee charged to accommodate. This includes change of venue, number of people eating, complexity of menu and any other changes the Chef deems applicable.
The following will familiarize you with our policies:
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Clients are expected:
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Clients are charged based on the menu items selected, the venue, the number of guests, the date of the event, and other accommodations request via the client.
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Menu suggestions will be provided during the course of our consultation. You accept the menu and agreement by email, telephone, or contract signature and confirmation. If you would like additional menu changes or items, please notify the Chef within 10 days of event date. Please note changes will alter the pricing of your event and may require money owed at the time of change.
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Once you accept the menu, Jada Jo’s Kitchen will shop for all necessary food items and ingredients and prepare and cook the meals for you in location agreed upon; typically, the client’s kitchen or a commercial kitchen [if selecting a delivery service food preparation will happen in the Chef’s kitchen]. You should ensure that the kitchen is clean and ready at the scheduled time and pets and children are out of the kitchen area. Also allow for proper refrigerator storage when applicable.
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To book your event date all payments are made in advance of services. Your event must be paid in full 72 hours prior to your event, or your event may be automatically canceled. Please note that no refund will be issued for monies paid to date. If there are issues or delays with payments, please contact Chef Jada immediately.
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You must have an agreed upon person available during the time of the event to gain access to the kitchen. This ensures the chef can adhere to previously outlined scheduling.
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You will provide a trash can that the chef can use to dispose of waste, unless otherwise specified by the chef.
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A 10-business day cancellation notice is required for all scheduled cooking sessions. Cancellations made less than the 10-business day period will incur a penalty of 100% of the quoted price.
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You can expect your chef to:
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Show up on the agreed date and time for the cooking session prepared to work. Your chef should arrive within a 30-to-45-minute window as
discussed in the initial consultation. If this were to change the chef or the assistant of the chef will communicate changes with you. -
Be dressed in appropriate attire.
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Disinfect the kitchen with cleaning products before and after the cooking.
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Clean the affected areas of the kitchen during and after the cooking session.
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Handle and store fruits, vegetables, meats and seafood appropriately.
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Respect your privacy and property.
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Provide confidentiality between the chef and/or nutritionist (if applicable) and you.
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Provide advance notice of any unforeseen cancellation by the chef.
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In order to provide the best possible service for you and for safety reasons, the chef will not be able to answer the phone or the door or be responsible for allowing people in the home/venue.
Food Safety
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Once a meal is turned over to the client, it is your responsibility to properly handle and maintain. Chef Jada or partnering Chefs and/or assistants are not responsible for problems that may occur with your refrigerator/ freezer, or due to improper handling or storage of food.
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Chef Jada is not responsible for any illness or death due to manufacturing flaws or recalled products. The chef will inspect all ingredients but is not responsible for conditions unknown or unforeseen.
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Food should not be left unrefrigerated for longer than 2 hours.
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​Some Limitations
While we are a chefs/ cooks and have educated ourselves or have a degree in health/ nutritional sciences, we are not medical doctors, nor certified nutritionists. We do not provide medical advice. You acknowledge that we have advised you to seek the advice of your doctor or other health care provider if you have any medical questions. If you fail to pay any amounts due to Jada Jo’s Kitchen under this Agreement for her services, you agree that you are subject to cancellation and services fees at the discretion of Jada Jo’s Kitchen.
Other Terms
& cONDITIONs
Exclusions
Drinks are not included in any of the services offered by Chef Jada of Jada Jo’s Kitchen unless specified by the Chef. Occasionally she may be able to source drinks for you. Please discuss this during your consultation prior to your event. Waiting staff will only serve food and are unable to serve your drinks. If drink services are required a drink server must be provided via the client.
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Right to Decline or Terminate Agreement and/or Service
Jada Jo’s Kitchen will not tolerate any violent, threatening behavior, physical aggression or verbal abuse to any of the staff or representatives. If this happens the team will vacate the property immediately and the booking will not continue. No refund will be issued, and legal proceedings may be issued against you as the client.
Liability
Nothing in these Terms and Conditions shall exclude the liability of Jada Jo’s Kitchen for personal injury or death caused by negligence of Jada Jo’s Kitchen.
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Chef Jada reserves the right to amend these Terms and Conditions from time to time without notice.
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Jada Jo’s Kitchen in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. Jada Jo’s Kitchen also reserves the right to add, delete or change fees or charges at any time upon notice as provided in this Contract.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina and any disputes will be decided only by the North Carolina courts.
OnlINe PrIvacY
polIcY
Protecting your private information is our priority. This statement of Privacy applies to www.jadajoskitchen.com, and Jada Jo’s Kitchen and governs data collection and usage. For the purposes of this Online Privacy Policy, unless otherwise noted, all references to Jada Jo’s Kitchen include www.jadajoskitchen.com The Jada Jo’s Kitchen website is a business site. By using the Jada Jo’s Kitchen website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, Jada Jo’s Kitchen may collect personally identifiable information, such as your:
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First and Last Name
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E-mail Address
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Phone Number
If you purchase Jada Jo’s Kitchen’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
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We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Jada Jo’s Kitchen collects and uses your personal information to operate and deliver the services you have requested.
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Jada Jo’s Kitchen may also use your personally identifiable information to inform you of other products or services available from Jada Jo’s Kitchen and its affiliates.
Sharing Information with Third Parties
Jada Jo’s Kitchen does not sell, rent or lease its customer lists to third parties.
Jada Jo’s Kitchen may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services to Jada Jo’s Kitchen, and they are required to maintain the confidentiality of your information.
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Jada Jo’s Kitchen may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Jada Jo’s Kitchen or the site; (b) protect and defend the rights or property of Jada Jo’s Kitchen: and/or (c) act under exigent circumstances to protect the personal safety of users of Jada Jo’s Kitchen, or the public.
Tracking User Behavior
Jada Jo’s Kitchen may keep track of the websites and pages our users visit within Jada Jo’s Kitchen, in order to determine what services and/or products are most popular. This data is used to deliver customized content and advertising within Jada Jo’s Kitchen to customers whose behaviors indicates that they are interested in a particular subject area.
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Automatically Collected Information
Information about your computer hardware and software may be automatically collected by www.jadajoskitchen.com. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Jada Jo’s Kitchen website.
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Use of Cookies
The Jada Jo’s Kitchen website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
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One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Jada Jo’s Kitchen pages, or register with Jada Jo’s Kitchen site or services, a cookie helps the website recall your specific information on subsequent visits. This simplifies the process of recording your own personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features you customized.
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You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jada Jo’s Kitchen services or websites you visit.
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Security of your Personal Information
Jada Jo’s Kitchen secures your personal information from unauthorized access, use, or disclosure. Jada Jo’s Kitchen uses the following methods for this purpose:
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SSL Protocol
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When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layers (SSL) protocol.
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We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control: and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the site cannot be guaranteed.
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Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
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Delete your personal information from our records; and
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Direct any service providers to delete your personal information from their records.
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Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
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Complete the transaction for which the personal information was collected, fulfilled the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context or our ongoing business relationship with you, or otherwise perform a contact between you and us;
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Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
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Debug to identify and repair errors that impair existing intended functionality.
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Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
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Comply with the Electronic Communications Privacy Act of 1986;
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Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
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Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
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Comply with an existing legal obligation; or
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Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
Jada Jo’s Kitchen does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
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E-mail Communications
From time to time, Jada Jo’s Kitchen may contact you via email for the purposes of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
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Changes to this Statement
Jada Jo’s Kitchen reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat your personal information by sending a notice to the primary email address specified in your account., by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Jada Jo’s Kitchen welcomes your questions or comments regarding this Statement of Privacy. If you believe that Jada Jo’s Kitchen has not adhered to this statement, please contact Jada Jo’s Kitchen at:
Email:
Effective as of July 6, 2021